With no prior announcement or warning, Capital One has apparently suddenly disallowed downloading transactions directly into financial software. Thanks for being a Capital One® customer, and please let us know if there’s anything we can do for you in the future. Our representatives are available 24 hours every day for your convenience. Please call our Online Technical Support Department at 1-86 and say or choose the corresponding option number from the following choices: To which I received this wonderfully informative and helpful response: Why the (unannounced) change in policy? And why should I stay with CapOne (vs. balance transfer to other banks that continue to allow downloads)? I’ve had Quicken automatically downloading my credit card statements daily for months. Please know that Capital One® does not support Direct Connect services which allow customers to directly load their statements into their financial software. We regret any inconvenience you may have experienced. For the last week or so, CapOne has refused to let Quicken download my transactions. So a day or two ago, I logged onto the CapOne web site and sent the following message: Then the error message within Quicken changed to read, “We couldn’t complete the downloads for your account(s) because your financial institution has disallowed access.” I logged in…and could find no such authorization.

The Quicken messages at first suggested that I needed to log into my accounts at Capital One and authorize downloading of transactions.

And when I tried a manual download of Capital One transactions, I got the same message. I get these occasionally - say, once every week or two - for different accounts, so I didn’t think too much of it.īut then the error messages were there again the next morning.

I use Quicken to track my finances and have it set up to download financial transactions automatically once a day from all my financial accounts, including Capital One.Ī week or so ago, I started getting error messages from Quicken stating that it was unable to download my Capital One transactions. I have a few Capital One credit cards - have had them for years.

Quicken 2012 download link